We’re here to help.
Get help with receipt and shelf-tag scans, purchases, iCloud household sharing, shopping lists, store cards, pantry records, or anything else in BasketSignal.
Contact BasketSignal Support
Email us with a description of the issue, your iPhone model, iOS version, and BasketSignal version. Please do not include receipt photos, loyalty-card numbers, or other sensitive information unless it is necessary and you choose to share it.
basketsignalsupport@heric.netIn-app help
- Open BasketSignal.
- Go to Settings.
- Choose Tips and how-to or Support.
Purchases
BasketSignal Pro is a one-time App Store purchase, not a subscription. If an eligible purchase is missing, use Restore Purchases from the paywall or Settings.
iCloud sharing
Household sharing and shared lists require iCloud Drive, an active iCloud account, and BasketSignal’s iCloud access. Confirm those are enabled on every participating iPhone.
Scans and estimates
Receipt text, price comparisons, pantry dates, and barcode matches can require review. You can edit detected values before saving or contact us if a repeatable issue remains.